Sr Mechatronics Tech (SMRT) - Rapid Response Team, OMHS Field Technical Support

As a Mechatronics Technician (SMRT) on the Rapid Response Team, you provide hands-on mechanical and electrical support for Amazon's warehouse automation and MHE across multiple sites. This is a field-first role focused on the physical maintenance, repair, and replacement of mechanical and electrical components, keeping conveyance, sorters, and vertical lift systems running reliably. You are the on-the-floor technical resource that diagnoses and resolves equipment issues, installs and repairs automated equipment, supports go-lives and commissioning, and provides the hands-on coverage that remote support cannot. You will also design solutions for difficult problems and help mentor service and contract technicians, traveling to different locations to support them in person as demand requires.

Key job responsibilities
Replace and repair mechanical components: belts, rollers, bearings, chains, sprockets, gearmotors, forks, and carriers.

Perform electrical work: replace and rewire electrical components, change out VFDs (variable frequency drives), motors, power supplies, sensors, and photo eyes.

Troubleshoot electrical and mechanical faults in the field, isolating root cause across power, drives, and mechanical subsystems.

Rewire and correct wiring issues, following electrical drawings and ensuring proper terminations and labeling.

Execute belt installation, lacing, tracking, and tensioning on conveyor sections.

Perform mechanical alignment, squaring, leveling, and hardware torque / match-marking.

Support preventive maintenance (PM) execution per OEM Operations & Maintenance Manuals.

Provide on-site support during commissioning, go-lives, and break-fix events.

Document work performed, parts replaced, and follow runbooks for recovery procedures.

A day in the life
No two days look the same, and that's exactly what makes this role exciting. You start by looking at where you're needed most: which site has a PM coming due, which go-live needs hands-on support on the floor, or which SEV event needs a subject-matter expert on the ground to get the system back up. Once you know where the action is, you pack up and travel to the site to make it happen.

On any given day you might be rewiring a panel in the morning, swapping out a VFD or a motor before lunch, and changing a belt, roller, or gearmotor in the afternoon, whatever it takes to keep conveyance, sortation, and vertical lift systems running. You're the person other teams count on when a problem needs real hands-on expertise, not just a phone call. You troubleshoot, you fix it, you verify it's solid, and you leave the site better than you found it.

If you love variety, solving real problems with your hands, and being the expert everyone is glad to see walk through the door, this is the role for you.

Basic qualifications

- 5+ years of repair of material handling equipment, or 5+ years of troubleshooting and diagnostics of material handling or production equipment experience
- Experience interpreting mechanical and electrical drawings
- Work flexible schedule including weekends, nights, and holidays
- 5+ years of demonstrating safety standards experience
- 5+ years of repairing material handling equipment (MHE), automated conveyor systems, and related mechanical/controls equipment experience
- 5+ years of electrical or mechanical experience
- Bachelor's degree in Electrical, Mechanical, Mechatronics, or a relevant field, or 7+ years of demonstrable experience working on the electrical and/or mechanical side of MHE with Amazon projects.
- Ability to safely use hand tools, power tools, and diagnostic instruments (multimeter, etc.).
- Ability to travel ~50% domestically, with the understanding that travel may increase based on demand, especially during onboarding, training, site ramp-ups, and go-lives.

Preferred qualifications

- Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines
- Can lift and rack equipment up to 40 pounds
- Can bend or twist the body into unusual positions while working
- Stand and walk during shifts lasting up to 12 hours

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, McAllen - 39.28 - 45.19 USD hourly
USA, TX, Richardson - 39.27 - 45.19 USD hourly