Software Dev Manager III, Trusted Order Remediation Experiences (TORX)

As a Software Development Manager on the Guaranteed Remediation Experience (GRX) team, you will lead the development of the systems that make Selling Partners (SPs) whole when something goes wrong, resolving claims, reimbursements, and remediation outcomes accurately, quickly, and at scale. The successful candidate is exceptional at working backwards from the customer to understand their journey, is skilled at communicating with both technical and business leaders, is capable of managing difficult cross-functional projects and goals, effectively influences across teams, and leverages data to inform technical decisions and strategy. Success in this role is defined by delivering high-quality, scalable software that increases the speed and accuracy of remediation and delivers concrete business outcomes that strengthen Seller trust and accelerate the Amazon flywheel.

Key job responsibilities
- Manage the entire software development lifecycle, from planning and prioritization to design and delivery.
- Ensure the delivery of high-quality, scalable, and innovative remediation and claims systems.
- Foster a culture of excellence in software engineering and operational practices.
- Model Amazon's Leadership Principles to those around you.
- Challenge the status quo and drive a vision of continuous invention.
- Collaborate with cross-functional teams to translate complex data dependencies, new AI and ML technologies, and challenging constraints into reliable, automated remediation outcomes for Selling Partners.
- Drive team growth and development through recruiting, mentoring, and leadership.
- Collaborate with Product, UX, and Science teams to align customer needs and business goals.

Basic qualifications

- 3+ years of engineering team management experience
- 7+ years of engineering experience
- 8+ years of leading the definition and development of multi tier web services experience
- 1+ years of providing technical leadership and project management for all aspects of the software development lifecycle experience
- 1+ years of developing large-scale, multi-tiered distributed software systems using Java, C#, or C++ experience
- 1+ years of developing large-scale, multi-tiered distributed software systems using service-oriented architecture experience
- 1+ years of developing large-scale, multi-tiered distributed software systems using distributed programming experience
- 5+ years of Software Engineer, Software Developer, or related occupational experience
- Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams

Preferred qualifications

- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 184,900.00 - 250,200.00 USD annually