Clera

Agent Product Manager

San Francisco, California · On-site · Posted today

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Salary
Not listed
Job type
Full-time
Work mode
On-site
Source
Ashby (employer's hiring system)

Skills mentioned

Customer Success, Product Management

About the role

About the Role

Join a team building AI agents for hospitality businesses. This customer-facing role focuses primarily on account implementation and success, while translating customer needs into product improvements for engineering.

What You'll Do

  • Lead customer onboarding, refinement, quarterly business reviews, and optimization conversations to support retention and growth.

  • Build and deploy AI agents that address customer workflows, using AI coding assistants to scope and prototype solutions.

  • Identify recurring customer needs and turn them into prioritized product work for engineering.

  • Partner with engineering to resolve agent limitations and define new capabilities.

  • Automate repetitive work and improve the efficiency of customer-facing operations.

What We're Looking For

  • At least 3 years in product management, operations, implementation, solutions engineering, customer success, or another customer-facing technical role delivering solutions.

  • Experience owning implementation, customer success, or customer operations for a technical product.

  • A systems-oriented approach and a track record of building automations or workflows, using tools such as RPA, no-code platforms, or scripting.

  • Experience scoping technical requirements and translating customer needs into implementable specifications.

  • Experience building or deploying agentic AI solutions in customer success or operations, and using AI coding assistants such as Claude, Codex, ChatGPT, or similar.

  • Comfort managing customer relationships and leading onboarding, support, or business review calls.

  • Ability to spot patterns across customer requests and decide what to address through automation versus engineering.

  • Experience with non-technical customers or in hospitality, travel, or customer service is helpful.

Compensation & Benefits

Base salary is $120,000 to $210,000 annually, with 0.15% to 0.60% equity. Health insurance and a 401(k) match are provided. Visa sponsorship is not available; candidates must be authorized to work in the United States.

Location

On-site in San Francisco, California.

Job ID ab-clera-fa7a7eca-a312-401b-953e-5dbe6b8d9985 · Original posting ↗

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