Administrator

Job Description As an Administrator/Receptionist, you will act as the first point of contact for clients, visitors, internal and field staff and other stakeholders both over the phone and in person upon their arrival to the site. Offering superior customer service skills as they triage telephone calls and visitors and while performing other clerical functions, you will project a professional demeanor.

Why you’ll love working here: Celebration and Recognition programs Comprehensive health and dental benefit plans Education allowance for employees and family Opportunities for career advancement Employee Assistance Program Employee perks and exclusive offers What you’ll do: Respond to and triage calls on a multi-line telephone system Greet and welcome visitors and direct them to appropriate staff Provide security to the office through the maintenance of the visitor and staff log in books Facilitate and receive courier services, including the preparation of outgoing mail Perform faxing, filing and photocopying as required for the purposes of collating manuals and other documents Order and maintain office supplies Enter and update employee and client data within computerized system, utilizing email and other customized databases as required Respond professionally and courteously to calls and electronic communication from funders, staff, clients and families Document and appropriately report and escalate complaints and incidents related to staff and clients What you bring: Completion of post-secondary education is required. Completion of Medical Office Administration course or medical terminology training will be an asset Two years’ administrative or office experience is required Advanced typing and software skills in Microsoft products are required Superior Customer service skills are necessary Ability to effectively communicate both through oral and written mediums in English- other languages may be an asset Demonstrates compassion, tact and diplomacy when interacting with clients and their families Time Type Full time Compensation Details Compensation will be discussed during the recruiting process. As the leading home care provider in the country, ParaMed Home Health Care, has proudly been helping Canadians live better at home since 1974. When you join ParaMed, you become part of a caring community of over 12,000 dedicated professionals committed to delivering compassionate, person-centred care. We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position. Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process. We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us. ParaMed is committed to fostering an accessible, inclusive, and equitable hiring process. We gladly accommodate the needs of applicants throughout all stages of recruitment and selection upon request. ParaMed is Canada's leading provider of home health care services, driven by a mission to provide people with the care they need, wherever they call home. Our dedicated team of skilled professionals delivers a wide range of services to meet the full care spectrum of care needs including high-quality nursing, therapeutic, personal support and home support. We work hand-in-hand with health system partners to deliver personalized and coordinated care, support independent living and relieve capacity pressures on hospitals. Today, our national reach enables expanded access to care in homes and communities across Canada, allowing us to support more people in more places than ever before. Our Mission To provide people with the care they need, wherever they call home. Our Vision Everyone in Canada has access to the care and support they need to live their best lives. Our Values We embrace every person for the individual they are. We care for each person as we would our own family. We collaborate with others because we achieve more together. We are relentless in our efforts to improve. We respect the resources entrusted to us.